Catch bad reviews before Google does.
Bad Review Rescue routes unhappy customers to a private feedback form — and only sends 5-star reviewers to your public Google page. One bad day no longer costs you a star.
Without Rescue
Every customer — happy or not — lands directly on Google. One bad day = one public 1-star review you can never undo.
- ❌ Angry customer posts publicly first, then tells you
- ❌ A single 1-star drops your average for months
- ❌ No chance to fix the issue before reputation damage
- ❌ Removing reviews from Google is nearly impossible
With Rescue
A 1-tap star prompt filters by satisfaction. Happy customers go to Google. Unhappy ones reach you privately — so you can make it right.
- ✅ Unhappy customers reach you, not the public
- ✅ You get a chance to fix the issue and recover them
- ✅ Public Google rating stays high and accurate
- ✅ Real-time email + SMS alerts for negative feedback
Smart routing in 3 steps.
1. Customer rates
After tap or scan, they see a quick 1–5 star prompt — no app, no signup.
2. We route them
4–5 stars → straight to Google. 1–3 stars → private feedback form for you only.
3. You respond fast
Get instant alerts. Apologize, refund, or fix it before they go public.
Configure your rescue threshold.
Choose the minimum star rating required to send a customer to Google. Anything below routes to your private inbox.
Connect your Google Business Profile firstSmart routing
Toggle the star prompt on or off.
Minimum stars to send to Google
Currently: Customers giving 4+ stars go to Google. Below 4 stars go to your private feedback inbox.
Try the private feedback form.
This is exactly what an unhappy customer sees instead of your Google page.
Everything you need to recover unhappy customers.
Instant email alerts
Get notified the moment a customer leaves negative feedback.
SMS notifications
Critical low-rating alerts pushed straight to your phone.
Recovery templates
Pre-written apology + recovery messages you can send in one click.
Configurable threshold
Choose 3, 4, or 5 stars as your cutoff for public reviews.
Private feedback log
All negative feedback stored in your dashboard for follow-up.
Reputation shield
Protect your Google rating from one-off bad days and outliers.
Stop letting one bad day cost you a star.
Bad Review Rescue is included free with every REVIEWU device. Configure it in 30 seconds and start protecting your reputation today.